Regional Manager

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives.

At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job.  Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day:

1. To treat everyone with the kindness we all want
2. To do our own part to take care of the place where we live and work 
3. To take the time to help each other achieve our goals and aspiration

We believe that every member of the team is important to the success of the community and together we are committed to providing high- quality, community-focused housing. TREK Development Group recognizes the benefits of a flexible work schedule to both the employee and the employer and we offer a flexible 40 hour work week.  

Your role:

Under the direction and supervision of the VP of Property Management, the Regional Manager (RM) is responsible for the overall day to day operations of six to twelve properties with up to 800 rental units in his/her portfolio. The RM mentors and provides their team with a clear understanding of TREK’s standard operating procedures, objectives, mission and each property’s economic and physical requirements. The RM will ensure that their team is equipped to perform in achieving occupancy, operating and capital expense budgets, and hospitality objectives. Results will be attained through the successful implementation of global and portfolio programs and training, proactive planning and financial management to promote the peak performance of the portfolio. The RM has complete accountability for mentoring, exhibiting the behaviors associated with the Hospitality Covenant and Pledges, developing and directing their site teams to ensure consistent adherence to company standard operating procedures, provide career progression and optimal performance.

Essential Functions:

• Seek to build employee teams and provide training, motivation and direction for superior performance, supervise and performance management of all property management staff. Develop a high skills team for mentoring, takeover of new acquisition, trouble shooting and bench strength for portfolio and TREK growth plan.
• Identify, attract, hire, and retain top talent in the industry. Be visible and participatory in local agency and industry organizations and events to build network and brand identity for TREK.
• Staff sites within TREK guidelines, ensure teams are performing to expectations and receiving constructive frequent feedback and recognition in a fair and consistent manner.
• Role play and shadow team to evaluate and improve resident experience during leasing tours, completion of applications and move in, recertification, unit inspection and resident orientation/meetings.
• Identifies and implements initiatives to increase the engagement of the team.
• Collaboration and partnership with the VP of Management Operations to implement meaningful programs and services to enhance the experience and life of our residents.
• Be the driving force of the Hospitality Covenant and drive the team by using best practices.
• Mentor and audit teams to consistency apply all TREK standard operating policies & procedures and, all regulatory requirements and procedures in assuring accuracy and compliance in a timely manner. Minimum monthly scheduled and unscheduled inspections of each property with written plan to elevate curb appeal, market ready units, common areas and safety.
• Maintain product knowledge on all properties and that of competition through site visits and quarterly review of updated market competitive analysis with site team. Stay aware of potential new business opportunities.
• Establish prospect leasing tour routes, prospect follow up, and maintenance of & follow through on waiting list to reduce vacant down days and increase physical occupancy.
• Maximize occupancy by mentoring teams on product presentation, closing techniques, managing waitlist, rent increases and competitive market knowledge, reducing vacant down days to increase physical occupancy.
• Enactment and training of team of effective cost control methods, revenue maximization, bid solicitation and delinquency management. Identify these methods and develop strategies in monthly review of financials.
• Mentor and lead site teams in the preparation of the annual budgets that produce optimal performance.
• Accountable for monthly review of financial operating statements with property management teams to enhance knowledge, create efficiencies and develop plans to meet or exceed budget goals and break even for the properties in their portfolio.
• Optimize GPR to achieve and maintain each property economic stability, budget and produce cash flow.
• Facilitate unit turns in a cost effective, maximum of a 5-day turn, market comparable end product.
• Evaluate all operating expense line items to determine more efficient, cost effective strategies while promoting opportunity contracting.
• Confirm that financial reports accurately reflect the fiscal operation and condition of the sites and are submitted timely with a plan and metrics to correct any deficiency or measure performance.
• Train staff and monitor each sites work order process into RealPage, respond accordingly to priority plan and tracked per TREK policy. Review preventative maintenance program and logs quarterly.
• Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs, including state, local and national and Fair Housing.
• Coordination and attendance for successful completion for REAC inspections, agency or partner visits/audits, or other physical or administrative reviews.
• Ensure that reporting as required by programs, regulatory agencies and investors occurs timely and accurately. Files are maintained in compliance with all programs associated with the sites.
• Ensure all required weekly, monthly and quarterly reports are completed accurately and in a timely manner.
• Support and promote TREK operating culture that is consistent with TREK’s mission statement.
• Other duties are requested.

Knowledge, Skills and Abilities:

• Excellent written and verbal communication skills
• Superior interpersonal skills: ability to influence others, build relationships, and work effectively with others in the organization
• Highly detail-oriented and able to multitask in a fast paced environment
• Superior business acumen; ability to analyze and react to trends, monthly Profit and Loss statements, and build and analyze budgets
• Incredible customer service skills & the ability to create a customer focused culture
• Analytical skills; must have demonstrated strong problem solving and quantitative abilities

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is required to move around the building or site.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 20 pounds.
• Travel required.
• Must work under deadlines and ability to meet deadlines.

Education & Experience:

• Bachelor’s degree or 7 years or more of progressive responsibility in property management, hospitality or retail industry or 5+ years of multi-site required.
• 5+ years of multi-family, multi-property type operational management experience, preferably with a portfolio properties that contain a mix of residential property types or as a manager of a comparable role in hotel/resort/retail management required.
• Prior experience in and knowledge of affordable housing and applicable compliance is a plus.
• Industry certification such as Certified Property Manager, Accredited Apartment Manager, etc. preferred.
• Strong Leadership presence and proven track record in employee development of a team of two or more.
• Proficiency in RealPage or other industry software and excellence in Microsoft Office.
• Real Estate License preferred, or if required by state law.

Why You Should Apply: 

• Competitive pay
• Flexible hours/schedule. 
• Opportunity to work with great people

If this sounds like a fit for your passion, skills and experience, we look forward to hearing from you. Please visit our website to learn more about TREK Development Group http://trekdevelopment.com.