What we do (and Why)

TREK Development Group is a regional industry leader in the development and management of residential, commercial and mixed-use real estate. Since our founding in 1992, we built a successful organization by embracing 3 basic values/practices: Responsibility, Seeking to Understand and Humility

We are intently focused on:

Environmental sustainability
Historic Preservation
Developing in transitional neighborhoods where our investment adds momentum to past investments and catalyzes additional investment
Creating affordable, mixed-income and mixed-use housing
Creating more livable communities for all (regardless of age, income, race or class)
Re-urbanization (vital urban core). Infill vs. Greenfield
Our Triple Aim Effort: of fostering an aspirational operating culture designed to create the kind of co-investment among owners, staff and residents needed to achieve both individual and community transformation
Collaboration/Alignment with schools, parks, foundations, government, and non-profit partners

Focus, Urgency, and Follow-through

TREK practices responsible development and management by always proceeding with a clear direction, setting reasonable expectations, and being accountable to an agreed-upon result. TREK delivers top-quality results that are both on-time and on-budget and maintains a firm and active presence over the communities it manages into the future.
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By remaining dedicated to high-quality community management, TREK has transformed neighborhoods historically afflicted by decades of disinvestment and decline. Its current portfolio maintains occupancy rates of 98%, thanks to high-quality site selection, professional management, and excellence in construction and design.

Seeking to Understand

TREK has extensive experience working with both complex financial structures in conventional capital markets and smaller public & private groups. Projects are developed with long-term ownership in mind and a commitment to executing sustainable solutions to numerous real estate development challenges. Results are achieved through asking questions, active listening and always remaining curious about better ways to operate and aspirational visions for the communities we serve.

Humility

TREK seeks value in all communities (especially from less likely sources) and looks for opportunities to contribute its time, talent, and treasure. We remain interested in all feedback we receive, ignore prejudices, and attempt to keep our minds open to new ideas. “Humility creates more oxygen for others to participate and come together and make a change. If you think you already know everything or act as you do, other people with check out and things won’t get done as quickly or as well”. (Shoemaker).

Join Our Team

When you join TREK, you join a community of focused, high performing colleagues who believe that we can work together to advance TREK’s mission: to Create Value, Strengthen Communities, and Enhance Lives at our various communities and offices. TREK offers a unique employment opportunity for mission-minded individuals looking to make a difference. We believe the role of Project Manager, Community Manager and Service Technicians are among the most important in a community and can make the biggest impact in people’s lives.

We offer a complete benefits package that includes health insurance, dental, and vision (available 1st of the month post-hire), 401K with matching contributions, and a generous combination of paid vacation & sick time, in addition to paid 11 holidays.

Assistant Community Manager

Pittsburgh, PA

Full Time

Mid Level

Position Description:

The Assistant Community Manager works to advance TREK’s mission: to Create Value, Strengthen Communities, and Enhance Lives at our various communities. With this Triple Aim in mind, TREK and its employees are committed to the three tenants of our Hospitality Covenant: We treat everyone with the kindness we all want; we each do our part to take care of the place where we live and work; and we take the time to help each other achieve our goals and aspirations. Under the direction of the Community Manager the Assistant Manager is responsible for all phases of the property operations and to act in that capacity in the absence of the Community Manager. Emphasis on administration of the property operations and leasing, assistance in monitoring the financial operation of the property to meet the goals of the budget and revenue goals of the property, resident retention and providing a quality living experience for the residents. To work in partnership with the Community Manager to find ways to improve the performance of the business. Consistency with the company standard operating procedures, adherence to the TREK’s Mission Statement and ensuring that the site is in compliance with all regulatory requirements with all team members is imperative.

Essential Functions:

Be a driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting and holding staff and residents accountable
Assist with the day-to-day operations of the property through excellent communication and feedback.
Assist in preparation of budget and Monthly Operating Report. Meet revenue, occupancy and resident satisfaction goals.
Monitor, direct and track performance of leasing, retention and re-certifications. Prepare Resident certifications and handle the complete leasing process including processing applications, verifications, data entry and reports.

Adhere to the Tenant Selection Plan, Fair Housing regulations and any other regulatory requirements. Screen prospect application and income qualifications to assure compliance.
Anticipate vacancies and be proactive in insuring that occupancy remains at budgeted levels. Keep informed of market conditions and update competitive market analysis quarterly.
Enter/code all invoices, post rents, make deposits and maintain accurate resident ledger accounts in Realpage timely. Review and have a thorough understanding of all related RealPage reports.
Monitor the rent balance due for all residents and take appropriate actions to collect rents on time. Contact delinquent residents, send out late or quit notices as required.
Communicate with the Property Manager, Resident Specialist, and any Resident Services staff to keep them apprised of issues.

Develop a thorough understating of all aspects of managing a property. This will include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, personnel management etc.
Oversee the operations of the office to include; office hours, filing, computer systems, reports, etc.
Answer phones (by the 3rd ring using company greeting) and greet visitors. Make all feel welcome and that they are important to us.
Inspects property, picks up litter, reports service needs to Community Manager or Service Techs.
Handle all resident issues and concerns, partner with Community Manager as needed and that is consistent with TREK’s Hospitality Covenant which includes the ability to offer both support and accountability to many people in different situations.

Personal contact and follow-up as needed on complaints in an effort to minimize individual problems residents may have in their dealings with one another and integrating into the community. Utilize tools such as Network Night, Design Team, and Mutual Support Groups to mitigate these issues as necessary.
Maintain the company standard on maintenance functions by monitoring consistency and quality of preparation of market ready apartments and timely response to service work orders.
Assist in recruitment, training, supervision and motivation of team members and participate in the preparation of the annual reviews and performance management process.
Perform other duties are required.

Additional Responsibilities:

Participation in TREK design teams, network nights, synergy sessions, and all staff meetings
Attend trainings, seminars and conferences.
If site does not have a Resident Specialist, the Assistant Property Manager will assume these responsibilities.

Knowledge, Skills and Abilities:

Strong Microsoft Word, Excel, Outlook and RealPage or other industry software experience required
Initiative and the ability to deal with multiple tasks at one time
“Excellent Customer Service skills” required
Aptitude for numbers and complex analysis/ accounts receivable and accounts payable

Outstanding people skills and the ability to motivate others
Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines.
Excellent verbal and written communication skills required

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to move around the building or site.
May require travel dependent on business needs.
Must work under deadlines and ability to meet deadlines.
Frequently moves equipment weighing up to 50 pounds across site.

Constantly works in outdoor weather conditions.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Education & Experience:

College degree or 3+ years of progressive career path in Property Management, Hotel, Hospitality or Retail required

2+ years of experience in Property Management, Hotel, Hospitality or Retail preferred
Industry designations (COS, LIHTC, ARM®, etc.) preferred

Ability to achieve certification within 6 months of hiring to meet any specific site/area needs

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Environmental sustainability

Historic Preservation

Developing in transitional neighborhoods where our investment adds momentum to past investments and catalyzes additional investment

Creating affordable, mixed-income and mixed-use housing

Creating more livable communities for all (regardless of age, income, race or class)

Re-urbanization (vital urban core). Infill vs. Greenfield

Our Triple Aim Effort: of fostering an aspirational operating culture designed to create the kind of co-investment among owners, staff and residents needed to achieve both individual and community transformation

Collaboration/Alignment with schools, parks, foundations, government, and non-profit partners

Assistant Community Manager

Apply for this position